Support center
At Webnotics, we’re here to assist you. You can quickly find answers to most questions by searching our comprehensive plugin knowledge base, which features over 700 articles and tutorials. If you still need help, reach out to us below for prompt, personalized support from our WordPress and WooCommerce experts.
How can we help you?
Is a free trial available?
Instead of a free trial, we offer a no-questions-asked, 30-day money-back guarantee. This allows you to purchase the plugin and test its full functionality for an entire month. If you’re not completely satisfied, we’ll issue a full refund. We also offer free admin demos for most…
Can you explain your refund policy?
We provide a 30-day money-back guarantee. If you decide the plugin isn’t right for you within the first 30 days of purchase, we’ll issue a full refund, no questions asked. It’s the perfect way to try the plugin risk-free before making a commitment.
Is the plugin compatible with multisite?
All of our WordPress plugins are compatible with multisite. How many site licenses do I need for a multisite? To use one of our plugins on a WordPress multisite, you’ll need a license for each sub-site where it will be used. For example, if you want to use it on 5 sites within a multisite network, you’ll need 5 licenses.
How many sites can I install the plugin on?
We offer 3 license options: 1 site, up to 5 sites, and up to 20 sites. These determine how many websites you can use the plugin on.
If you start with a staging site and later switch to a new domain, you can transfer your license to the new domain. Local installations and staging sites do not count toward your limit. For WordPress multisite, each sub-site is considered a separate website.
I'm experiencing issues purchasing a plugin on the Webnotics checkout.
This article offers guidance on various issues you may encounter during the checkout process when purchasing our plugins. If the suggestions below don’t solve your problem, please reach out to us, and we’ll assist you in resolving the issue.
VAT Issues
As a supplier of digital products, Webnotics is legally required to…
Contact Support
Submit your inquiry below, and we’ll respond via email. Alternatively, schedule a pre-sales call to discuss your needs 🗓️.
What is the process for updating the plugin?
We frequently release updates for our plugins and recommend always using the latest version.
If your license key is active, you can update the plugin directly from your WordPress Dashboard. Simply click the ‘Update’ link to install the newest version.
License key problems
When you purchase a Webnotics plugin, you’ll receive a license key. This key must be entered and activated on the plugin settings page to start using the plugin and to access future updates. If you encounter any issues with your license key, we’ve created a detailed article to help resolve them.
I'm unable to update the plugin.
If you’re unable to update the plugin from the WordPress Dashboard, it could be due to an issue with your license key, file permissions, or another factor. We’ve created an article to guide you through resolving errors encountered during the update process.
What is the process for upgrading my license?
All Webnotics plugins offer multiple license options. The 5-site and 20-site licenses allow you to use the plugin on additional sites and include added benefits such as priority support, free site audits, and, depending on the plugin, extra bundled plugins.
You can upgrade your license key at any time by simply paying the difference between your current license and the new one.
What is the process for transferring my license key to a different domain?
An active license is required for each domain where the plugin is used. If you change domain names, such as moving from a development site to a live site, you’ll need to activate the license on the new domain. We’ve provided step-by-step instructions to help you with this process.
Contact Support
Submit your inquiry below, and we’ll respond via email. Alternatively, schedule a pre-sales call to discuss your needs 🗓️.
What is the process for updating the plugin?
If you’re encountering issues while uploading the file via Plugins → Add New → Upload Plugin, please check the following:
- Ensure you’re uploading the .zip file — do NOT extract the files and upload them directly.
- Verify there’s enough space on your server or…
I didn't receive the confirmation email with my plugin and license key.
Please check your spam folder for the missing email. You can also download the plugin files and find your license key directly on the ‘Order Confirmation’ page that appears after purchasing the plugin. If you’re still having trouble, submit a support request, and we’ll send you the plugin and license key.
License key problems
When you purchase a Webnotics plugin, you’ll receive a license key. You need to enter and activate this key on the plugin settings page before you can start using the plugin and receive future updates. If you encounter an error with your license key, we’ve provided a detailed article to guide you through the troubleshooting process.
I'm unable to update the plugin.
If you’re unable to update the plugin from the WordPress Dashboard, there may be an issue with your license key, file permissions, or another factor. We’ve provided an article to help you troubleshoot any errors that occur during the update process.
How to manually update the plugin.
At Webnotics, we are constantly working to enhance our plugins. This includes adding new features, fixing bugs, and ensuring compatibility with the latest versions of WordPress and WooCommerce. We release regular updates for our plugins, which can be installed if you have an active license key. Whenever possible, plugin updates are available for installation directly from the…
Contact Support
Submit your inquiry below, and we’ll respond via email. Alternatively, schedule a pre-sales call to discuss your needs 🗓️.